RETURNS & EXCHANGES
I GLADLY ACCEPT RETURNS AND EXCHANGES
Contact me within: 14 days of delivery. Dispatch items back within: 30 days of delivery
I offer one free ring resize with every purchase. If you do require a resize, I kindly ask that you drop off your ring in person or cover the cost of shipping back to me, I will ship it back to you free of charge. Please note that if the ring size change is more than two sizes bigger or smaller, there will be a fee that needs to be paid for the service, as the ring may have to be re-made.
BESPOKE PIECES CAN’T BE RETURNED OR EXCHANGED RESIZING POLICIES
I usually can’t accept returns for custom or personalized orders. Anyway, my main proposit is that you feel happy with your order so we can discuss a refund or exchange on a case to case basis.
RETURNS AND EXCHANGE DETAILS
I will accept a returned item within 14 days of the item being received by you. I will provide a refund to you on receipt of the goods only if they are in the same conditions and on the same packaging that I shipped them to you. I cannot accept returns for customs orders.
All return shipping fees and postage costs are the responsibility of the customer.
The time I need to prepare your order before shipping varies, it can be from 3-7 days for “ready pieces” to 2-5 weeks for custom made or made to order. For specific details, refer to the individual item and in any case if you need your order urgently contact me and I will do my very best.
Shipping & Delivery Times:
I ship via DHL express Monday through Friday (excluding holidays) within the stated processing times on each item. Shippings are certificated and include tracking. Please give me a phone number for it.
DHL express states that delivery to Europe takes 24-48h and to other destinations from 3 to 6 days.
I cannot be held responsible for any customs delays or lost packages.
Buyers are solely responsible for any customs and import taxes and/o
If you want some specific information, please contact me, I will be happy to help you.